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Terms and Conditions Survival Food & Gear

Personal Identification Information

We are a small company, not a big corporate cog. We believe in privacy and despise surveillance and data mining. The aliens might like it, but we do not.  Yes, aliens run the show here.

We do not sell, trade, or rent Users’ personal identification information to anybody at all. We collect your information for order purposes.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, their name, email address, mailing address, phone number, credit card information,

Users may, however, visit our site anonymously. We only obtain this information if you place an order.

How we use collected information

To send periodic emails we do NOT bombard you with emails.

Users’ email addresses for order processing will only be used to send them information and updates about their orders. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users’ personal identification information to others under any circumstances.

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How are my products shipped?

All packages are shipped through FedEx or LTL carriers or UPS.

What is Your Return Policy?

You may return any unopened, unused merchandise, no questions asked, within 30 days of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

NOTE: There will be a $10 restocking fee deducted from the return amount for each individual ReadyWise bucket and larger products. No restocking fee for smaller products.

After a return is initiated with our return department: Return the item to the address given to you by our return department. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via the U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for returning merchandise that does not reach our return department. We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment by refunding your credit card or by a check mailed to you within 20 business days of our receiving your return.

Contact us for the shipping address and mail your product back to us.

Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your packages are undamaged and in the original condition and you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, or a check for the amount of your original payment will be mailed to you within 20 days.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.