Survival Supplies – Frequently Asked Questions

SHIPPING SURVIVAL FOOD BUCKETS AND GEAR

How are my products shipped?

All packages are shipped through FedEx or LTL carriers.

During the pandemic, shipping time was up to approximately four weeks. SHIPPING TIME IS BACK TO TWO DAYS.

You can return any merchandise within 30 days of purchase. Please email us to initiate the return process.

After a return is initiated with our return department:

1. Return the item to the address given to you by our return department.

2. Keep your shipping records for proof of shipment in the event of loss of returned merchandise.

Returns shipped via the U.S. Postal Service (U.S.P.S.) or valued over $100.00 should be insured. We are not liable for returning merchandise that does not reach our return department. We will inform you of your refund via phone, mail, or e-mail once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within ten business days of our receiving your return.

Where should I store my Wise Food?

This depends upon where you live. Wise products are made of freeze-dried and dehydrated components and are affected by temperature, moisture, oxygen, and light. Optimal storage conditions for our foods are in cool, dry places.

How much water will I need?

On average, each individual serving requires 1 cup of water.

Do I have to use boiling water?

Hot water speeds up the process of reconstitution. Wise foods will be ready to eat more quickly when hot water is used. However, many foods can be rehydrated and ready to eat with any water temperature.

How are Wise Foods packaged?

100% of our foods are packaged in airtight Mylar pouches. These pouches are then arranged in durable polyethylene buckets for easy storage. Please have a look at our Wise Quality page for more information.

What allergens are contained in Wise Company products?

Milk, soy, and wheat (gluten) are the common allergens in Wise Company products. For specific ingredients by product type,, please have a look at the nutritional labels. Shellfish, fish, peanuts, and tree nuts are NOT found in ingredients used in Wise products.

Does the Wise Company manufacturing facility produce other food products containing these allergens?

Wise Company’s wholly-owned and operated manufacturing facility, “Cottonwood Manufacturing”, does not manufacture any products that contain shellfish, fish, or peanuts. Cottonwood does manufacture a limited line of non-Wise products that contain tree nuts.

Are any of these allergens found in ingredients or raw materials sourced by Cottonwood Manufacturing?

Cottonwood does source raw materials from suppliers that manufacture other products in a facility that could contain shellfish, fish, peanuts or tree nuts.

What steps are taken to ensure these allergens are not in Wise Company products?

Wise Company and Cottonwood Manufacturing have very aggressive allergen control programs. We require each of our raw materials suppliers to provide us with a Certificate of Analysis with accompanying test results verifying that the raw materials provided are free from any trace of shellfish, fish, peanuts, and tree nuts. Additionally, through our own internal allergen identification, storage segregation, and sanitation practices, we make every effort to ensure our products are allergen-free.

How long do the meals last in storage?

Studies have proven that freeze-dried and dehydrated foods will last up to 25 years or longer. For optimal storage life, it is suggested that food be stored in a cool, dry place, such as a basement, with room temperatures of 50 to 55 degrees.

Why use both freeze-dried and dehydrated ingredients?

Wise Company combines technologies to achieve the best taste and quality.

Certain ingredients are set up and taste better when freeze-dried (vegetables, fruits, meats), while others do better through dehydration. In these cases, dehydrated ingredients offer all the benefits and better value than foods that have been freeze-dried.

Freeze-Dried and Dehydration Advantages:

Wise Company takes a unique and innovative approach to food production for camping and long-term emergency preparedness. Our ready-made entrées, meats, vegetables and fruits may be freeze-dried or dehydrated. However, both processes promote an extremely long shelf life.

• Food maintains its original flavor, shape, color, and texture
• Food better retains its nutritional value
• Food is condensed, taking up less space
• With all of its water extracted, food is extremely lightweight
• When water is added, the food completely reconstitutes itself

Wise Company customers enjoy greater peace of mind because of the food’s long shelf life and great taste.

Why should I purchase Wise products?

We are dedicated to providing dependable, simple, affordable, ready-made, freeze-dried, and dehydrated foods. Wise Company has a long track record of customer satisfaction. We are confident that you will find our product to be of the highest quality, best priced and the most available. Most customers receive their product in 10-14 business days from ordering it. In times of high demand, delivery times can range from 14-28 days.

What alternative uses are there for your product?

Wise Products are created to be easy to use whenever you need them. In addition to storing Wise products for emergency situations, a number of customers have found our product to be versatile enough to be consumed on a day-to-day basis. Entrees are also often used on camping, hunting, and backpacking trips. Others pull them from the pantry at home or take them to work when they don’t have time to prepare a meal or go out for lunch.